FREQUENTLY ASKED QUESTIONS
Last Updated on July 1st, 2020
You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, and place the order. A Shopzilla representative will confirm your order via phone and deliver your order right to your home or office.
There is a BDT 20 delivery fee if the order value is BDT 300 or more. If the order value is less than BDT 300, we charge BDT 40 delivery fee.
You can always call +8809638158736 or mail us at [email protected]
We are currently delivering products within a day. We deliver from 8 am to 10 pm everyday.
A Shopzilla representative will call you as soon as they are at your house to let you know about your delivery.
We accept cash on delivery. We also receive payments by bKash and Rocket.
We are currently serving few areas of Dhaka city. You can check our Area Coverage page.
Please Immediately call +8809638158736 and let us know the problem.
You can have your items delivered to your house for free. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner-store. So, there is really no reason to not buy from us.
Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.
You may get a refund within ten (10) days on unopened or spoiled packaged products. For diapers and perishable products, such as milk, fruits and fresh vegetables, we have a one (1) day return policy. We will not accept any diaper items as return if more than 20% of the pack has been used. We reserve the right to refuse a refund. Please contact us at +8809638158736 if you want to return an item.
No, for any sort of issue, we will update the credit to your Shopzilla account. If requested with valid reason, we will refund through card/ bKash/ DBBL Rocket/ mobile recharge.
We try to provide the best deals in Dhaka and many of our products are already discounted below the maximum retail price (MRP). We also offer discount codes under special circumstances, which are applied on the MRP. On any given product, we can only apply one type of discount. We always consider the best discount available to the customer. For example: If the MRP of a product is Tk. 100 and our list price is Tk. 92 — the product is already sold at a 8% discount. This means that if user applies a discount code for 5% discount, we will still consider the best discount available to the user and sell the product at Tk. 92.
Absolutely. Our hotline is +8809638158736.
We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.
We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.
Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.